Troubleshooting

  • What if my browser freezes or becomes unresponsive?

    We've provided some common solutions below to help get your browser working again if it freezes or becomes unresponsive while using your RealOffice360™. Unfortunately, you may lose any unsaved edits on a page, so try and save it first if possible. 1. Reload the page. Click on the refresh/reload ...
  • How do I refresh or clear my browser's cache?

    Most web browsers store web pages from sites you visit in your browser's cache to help them load quickly next time. However, when we release new updates to the HIA™ dashboard, you may need to clear your browser's cache to make sure it removes the old files and loads the newest versions. Step-by-...