FAQ

  • Is RealOffice360™ CRM really free for real estate agents?

    Yes, RealOffice360™ CRM is absolutely 100% free forever. It isn't a 'limited' trial version, and you'll never be required to enter a credit card. You get the full version of RealOffice360™ CRM for free. We wanted to provide a full featured, free CRM for real estate agents that you will love to u...
  • Why is it free? What's the catch?

    There's no catch. If you sign up now, you'll never need to enter a credit card or pay to upgrade your RealOffice360™ CRM. Our goal is to 'wow' every real estate agent and provide exceptional value up front with absolutely no cost or risk to you. We hope that as your business grows and becomes hi...
  • Do I own my data?

    Absolutely. If you enter the data, it is yours to do what you wish with it! You can leave anytime as we provide a convenient export tool as well.
  • How safe is the data that I put on the system? Is it secure?

    The security and safety of your data is our number one priority. As such, we have based our software on the Amazon Web Services, hosted at a secure Amazon data center in Eastern Canada encrypted up to AES-256, ISO 27018 certified and audited under the SSAE 16/ISAE 3402 SOC 1, SOC 2 and SOC 3 stan...
  • What if I upgrade and change my mind? Are there cancellation fees?

    We offer simple, flexible pricing so you can change your mind at any time and don't have to worry about cancellation fees or long-term contracts. If you upgrade, you will only be charged for one month at a time (no yearly contract). If you change your mind, you can simply switch back to the Free ...
  • How do I add RealOffice360™ as a Bookmark in Chrome?

    If you're using Chrome on a computer, you can have your bookmarks appear in a bar at the top of every webpage. You can also add, remove, or reorder items in the bookmarks bar at any time. Show or hide the bookmarks bar To turn the bookmarks bar on or off, follow these steps: On your computer, o...
  • How do I add the RealOffice360™ or HomeHub360™ as a Bookmark in Safari?

    To add a bookmark for RealOffice360™ or HomeHub360™: Click the Share button (the box with the arrow trying to escape it) in the toolbar, choose Add Bookmark, then choose a Bookmarks folder. Still confused? Send us a direct message below by clicking on the purple “Contact Us Directly” button be...
  • How to add a favourite site on your iOS device

    Your iOS homescreen isn't just for apps, you can put a bookmark for RealOffice360™ on it too! Here's how it works: Open up Safari and load app.realoffice360.com At the bottom of the screen you'll see an icon depicting an arrow that looks like it's trying to get away from a square, tap this but...
  • Supported Operating Systems & Browsers

    To give you the highest level of performance and security, RealOffice360 has been designed specifically to utilize the latest internet technologies. We currently support the following operating systems: Google Chrome Version 32 or better (Preferred Experience) Apple Safari Version 9 or better Mo...
  • Can I change the colors?

    Absolutely. We can fully customize the color palate of RealOffice360 when using our Brokerage offering! Click here for details. (https://realoffice360.com/real-estate-crm-software-for-brokerages) If you are a broker and want this, let us know! If you are an agent, feel free to tell your broker a...
  • Change Color Theme

    You cannot change the colours of RealOffice360.
  • How do I cancel my account?

    You can cancel your account as follows: Go to your Profile and Settings by clicking on your name in the top right corner. Click on "Subscription and Billing" Beside your name, click on the three dots and select "Delete Account"
  • How do I export my contacts to a CSV?

    You can export your contacts to a CSV. in two simple steps. Step #1 - Go to the "Contacts" section of RealOffice360. Step #2 - Click on "IMPORT" and select "Export to CSV" This will download a CSV file to your computer.
  • MailChimp Sync Problem - My Contacts Are Different in MailChimp than in RealOffice360

    MailChimp will only add contacts with specific information. Specifically, it will not add clients for the following reasons: -MailChimp doesn't like some email formats (info@... ) They think these are invalid and won't add them. -MailChimp won't add a contact if a first name, last name or email ...